Welcome to Trynol, a division of Rogers Media Inc. By accessing Trynol through any areas of Trynol.com (the “Site“) or purchasing products from Trynol, you acknowledge and agree to the retail terms and conditions, set out below (the “Retail Terms“). These Retail Terms supplement and are incorporated into the Rogers Media Terms of Service that govern Rogers Media Sites, and form part of our agreement with you. Your use of the Site constitutes your agreement to follow and be bound by the Retail Terms and the Rogers Media Terms of Service. We reserve the right to modify these Retail Terms at any time in our sole discretion without prior individual notice. Any modifications to these Retail Terms will be posted on the Site. If you do not agree to these terms, please do not purchase products from Trynol or use the Site.

Your Account

You are responsible for all activity on your account, including all purchases made by you or anyone you allow to use your account, including your children, other members of your family or friends. This means that, unless your account or credit information is obtained unlawfully or fraudulently by someone other than those authorized to use your account, you will be responsible for all usage and purchases under your account. You agree to immediately notify us of any unauthorised use of your user account or any other breach of security known to you. You agree to authorize Trynol to charge purchases you make on-line to the credit card you supplied to Trynol when you purchased any products and/or services offered on the Site.

Personal Information

Your submission of personal information to Trynol is governed by the Trynol Privacy Policy, which can be reached by clicking on the “Privacy Policy” link located in the footer section of the Site. These Retail Terms incorporate by reference the terms and conditions of the Privacy Policy .

Transactions & Limits on Quantity of Items Ordered

Trynol only sells products within Canada and does not ship outside of Canada. Unless otherwise indicated, prices displayed on the Site are quoted in Canadian Dollars. We reserve the right to refuse any order you place with us. All products sold by Trynol are for lawful, non-commercial use only. Given the nature of our business, many of the products we sell are in high demand, but only available in limited quantity. We may, in our sole discretion, limit, prohibit or cancel quantities ordered per person, per household or per order and we reserve the right to limit, prohibit or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We also may also close any account we deem to be in violation of our policies at our sole discretion without notice.


See Trynol’s Return Policy for details.

Shipping & Delivery

See Trynol’s Shipping & Handling Policy for details.

Delivery & Returns Guarantee

The Guarantee covers both the timely delivery and the condition of your items. If either are unsatisfactory, report the problem and our team will determine whether you are eligible for a refund or credit. You may be eligible to request a refund or credit under the Delivery & Returns Guarantee when the following applies:

  • you have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner; or

  • the item you received is damaged, defective, materially different, or you changed your mind and you returned the item in line with Trynol’s Return Policy with a trackable shipping method, but you have not been refunded or the refund you received was in the wrong amount.

You have up to 90 days after the maximum estimated delivery day to request a refund or credit under this Delivery & Returns Guarantee. Additionally, if you file a dispute with your payment provider or bank, you won’t be eligible for a refund under the Delivery & Returns Guarantee.

Discretionary Credits

Discretionary credits are valid for a period of 90 days after their date of issuance and are redeemable for any purchase with Trynol, excluding Gift Cards. Discretionary credits have no cash value and cannot be converted to cash or used as payment towards the Trynol Credit Card. Discretionary credits may only be redeemed when placing a telephone order with a live Customer Care Representative.

Errors/Order Correction or Cancellation

We aim to provide you with the most up-to-date accurate information about our products. We strive to ensure that the details and images of the featured items are as accurate as possible, but occasionally, there may be information communicated to you, featured during our TV broadcast or shown on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information communicated to you, featured during our TV broadcast or on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

Trynol Offers and Promotional Activities

In addition to the terms and conditions of this Site, certain Trynol offers on products, contests, surveys and other promotional activities may be governed by specific terms and conditions that are separate from these Retail Terms. By purchasing such products or participating in any such promotional activities, you will become subject to those specific terms and conditions, which may vary from the Retail terms set forth herein. To the extent the specific terms and conditions of a promotional activity conflict with these Retail Terms, the Retail Terms shall control.

Promo Code Offers on the Site

A Trynol promo code offer is valid in Canada on the Site (Trynol.com) only and is non-transferable (the “Promo Code Offer“). A Promo Code Offer is valid only at the time it is presented during the Site visit and expires after 24 hours of inactivity from the time the offer was accepted and all eligibility requirements were met. Subsequent visits to the Site may not display the same Promo Code Offer or any offer at all. A Promo Code Offer must be accepted by clicking the “Redeem Your Savings” button and meeting the eligibility requirements stipulated in the Promo Code Offer details. Minimum spend is calculated before taxes and after applicable discounts. A Promo Code Offer must be submitted in the promotional code input box at the time of checkout on the Site for the offer savings to be applied. The Promo Code Offer is valid for single use only at the time it is revealed, and cannot be used in subsequent transactions. Promo Code Offer is not redeemable for cash, cannot be used to make payments on any charge account, and cannot be replaced if lost. Customer must pay applicable sales tax. Not valid on Trynol’s mobile application. Promo Code Offer applicable on purchase price before shipping & handling and taxes. Promo Code Offer cannot be redeemed on Clearance items as identified on Trynol.com/clearance, Live Shopping Event offers, Estate Jewellery, KitchenAid, Vitamix, Nespresso, Jura, Keurig, SodaStream, SMEG, BioChef, Dyson, Hoover, Bissell, iRobot, Casper, Daymak, Bowflex, Sun Joe, Snow Joe, Pink Tartan, Judith & Charles, Ron White and Rapisardi merchandise, Coins & Banknotes, Electronics, Electronic Accessories, Gift Cards, Auto Delivery items, Flash Sale items, or redeemed for cash, or used towards payment of the Trynol Credit Card. Other exceptions may apply. Promo Code Offer cannot be used in conjunction with any other promo code or promotional offer. Promo Code Offer may be modified, terminated or withdrawn at any time and for any reason without notice. Trynol reserves the right to cancel or withdraw any part of the Promo Code Offer due to unauthorized, altered, or ineligible use. Void where prohibited.

Links to Other Web Site and Services

The Site may contain links to other web sites that are not under the control of Trynol or its affiliates. Neither Trynol nor its affiliates has any responsibility for the linked Web site nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Site’ users.

Trynol Fur Policy

Trynol offers a wide array of fashion choices to appeal to the various style preferences of our customers. How our customers dress is a personal choice. And for some, that choice includes fur.

To ensure our customers are educated and comfortable with their fur choices, we work very closely with our vendors to ensure that the fur is ethically sourced from a non-endangered renewable resource, and abides by the guidelines of reputable international agencies, including the Fur Institute of Canada and SAGA. For every product that Trynol carries which includes real fur, you will find that brand’s fur policy on the product’s detail page so you can shop with confidence.

Ultimately, whether-or-not to wear fur is a personal choice. Some customers love the look and feel of fur, but prefer “faux” – and we offer great styles to choose from. We want all of our customers to look great and feel good too!

Disclaimer of Warranties & Limitation of Liability

Trynol and its suppliers provide the products and/or services sold by Trynol and all content, material, information or postings found on or accessed through the Site, on an “as is” basis, except for manufacturers’ standard warranties. Trynol, its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents, and its suppliers expressly disclaim any and all representations, warranties and conditions, express and implied, including, without limitation, any and all representations and warranties of title and non-infringement, and all implied warranties and conditions of merchantable quality, fitness for any particular purpose, suitability for any particular purpose, and any representations, warranties or conditions arising from any course of dealing or usage of trade, with respect to the Site. Neither Trynol nor its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents nor any of its suppliers makes any representations or warranties as to the accuracy, timeliness, reliability, truthfulness or completeness of the Site or the content contained in or accessed through the Site, including, but not limited to, the contents of any content, information, material, or posting found on the Site, any products and/or services provided through the Site, or any links to other site made available on the Site or the content contained on such site(s), or as to the continuous or error free use and operation of the internet or the Site. Neither Trynol nor its affiliates and related companies, and each of their respective directors, officers, employees, consultants or agents makes any representations or warranties that the Site or access to and use of the Site will be uninterrupted, error free, or free from defects, viruses or other harmful components. You expressly agree that use of the Site is at your sole risk.

Information provided on the Site contains information, references and/or cross references to Trynol, its affiliates and related companies’ products and services that may not be available in your local area and Trynol, its affiliates and related companies makes no representations or warranties as to the availability of such products and services in your local area and such references do not imply that Trynol, its affiliates and related companies intend to provide such products or services in your local area. Trynol recommends that you consult with Trynol for information regarding the products and services which may be available to you in your local area.

Under no circumstances, including, but not limited to, negligence, gross negligence, negligent misrepresentation and fundamental breach shall Trynol or its affiliates and related companies, and each of their respective directors, officers, employees, consultants and agents be liable for any direct, indirect, incidental, special or consequential damages or any loss that result from the failure or delay in the delivery of, or the use of, or the inability to use, any products and/or services purchased by you, and any content, information, material, or postings on the Site, directly or indirectly, or the transmission of confidential or sensitive information over the internet. These limitations apply regardless of whether the party liable or allegedly liable was advised, had other reason to know, or in fact knew of the possibility of such damages. You specifically acknowledge and agree that neither Trynol nor its affiliates and related companies, nor each of their respective directors, officers, employees, consultants and agents shall be liable for any defamatory, offensive or illegal conduct of any user, including you.


We reserve the right to terminate any or all of your accounts or services, excluding any fully prepaid services upon no less than 60 days’ advance notice to you at your billing address.

Governing Law

Any disputes arising hereunder shall be governed exclusively by the laws of the province of Ontario and the laws of Canada applicable therein, without giving effect to their conflict of laws principles. You expressly consent to the exclusive forum, jurisdiction, and venue of the courts of Ontario and/or the Federal Court of Canada in Ontario, or any other judicial district or jurisdiction as Trynol may determine in any and all actions, disputes, or controversies relating hereto.

If a portion of these Retail Terms is unenforceable, the remaining provisions continue in full force. Trynol’s failure to enforce strict performance of any provision of the Retail Terms does not mean Trynol has waived any provision or right. Neither the course of conduct between us nor trade practice modifies any provision of the Retail Terms.

Trynol may assign its rights and obligations under the Retail Terms. These Retail Terms will inure to the benefit of Trynol’s successors, assigns and licensees.

The parties have required that the Retail Terms and all documents relating thereto be drawn up in English.

Les parties ont demandé que cette convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.